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Company Values

1. Always seek the truth

All of our values are, in some form, a derivative of the truth. This is the one constant theme that will permeate throughout all of our activity and is the cornerstone of who we are as an organization.

  • Be brutally honest with yourself – the last person you want to be lying to is yourself. Acknowledge your flaws and deficiencies instead of hiding them.
  • Purge human bias as much as possible and maintain objectivity at all times. Each of us has a unique set of experiences and DNA that mold us into who we are. We rely upon our unique experience as a base of knowledge upon which to operate and make decisions. The major weakness of this system is that most of this assimilation of knowledge hasn’t been based on the objective truth, so we have been conditioned to operate in an environment which doesn’t value the truth.
  • Maintain an extremely open mindset – We don’t hold immutable views or opinions, everything is subject to change. We only strive to follow the facts and connect the dots.
  • We are not anchored to anything besides the truth. Pursuing the truth means that we are always recalibrating upon receiving new or more information. We are never afraid to admit when we are wrong because we know we will continue to be wrong time and time again.

2. Commitment to Excellence

  • Most people think that they can never attain excellence. Indeed, it is actually very hard to achieve excellence when working with a convoluted value system. But: the truth shall set you free. Once you acknowledge Value #1, “Always seek the truth”, achieving excellence becomes only a matter of time. 
  • Do it for yourself first. Everyone is wired to crave excellence in something. Why? Once all of our other needs have been met, the final need is of self actualization or fulfillment; that only comes by achieving excellence in whatever you desire as a person. 
  • Why are people around the world so fascinated by professional sports? One reason is that we are yearning for excellence whether we realize it or not. Maybe we have ruled out achieving excellence in our own life, but we get to partake in excellence when our chosen team wins.
  • We spend more time working than doing anything else, so why not seek to excel in our work, and in turn love what we do?
  • Life is too short to do things that belie your natural interests and talents. We want to utilize each employee’s strengths and match them with a role where they can excel and find fulfillment. This is the best possible employee/employer win-win.

3. Character

  • We must be able to trust all employees. We expect mistakes to be made but we also expect employees to be honest.
  • We have zero tolerance for dishonesty, deceit, and excuses. Once someone has demonstrated that they cannot be trusted, are habitual liars, or always make excuses, our goal is to terminate this person as quickly as possible.

4. Be very intentional and goal oriented

  • Orient yourself towards the established goals for your position
  • Be intentional and focused in everything you do: great things don’t happen by accident.

5. Our only real competition is the best version of ourselves.

  • An employee talked about surpassing the goals of his predecessor and being satisfied. He developed a low bar for himself without realizing it. By competing only against ourselves we raise the bar as high as possible. The higher the bar is, the greater the fulfillment. If we are concerned about being the best we can be, everything else will take care of itself.

6. We are not concerned with what works, we are only concerned with what works optimally.

  • Be wary of the path of least resistance. It’s often easy to conjure up something that works, but what is much harder to think about what is ideal; it requires more time, but in the end is always worth it because the payoff is incomparably larger than the cost.

7. We have the proper outlook on loss and learn from our mistakes.

  • Loss falls into two categories: avoidable and unavoidable.
    1. Avoidable loss: Any type of loss that occurs which could have been avoided or we could have done something to prevent this loss.

      There are two possible actions to take:

      1. Invest to prevent or minimize this if the payoff exceeds costs.
      2. Don’t do anything if cost exceeds pay off.
    2. Unavoidable loss: Don’t do anything! Nothing needs to change- the loss was unavoidable and unpredictable.
  • By far, the greatest teacher in life are mistakes. You should constantly be evaluating your mistakes and learning from them, it is the highest form of education. Nothing can teach you with conviction like real life experiences.
  • We don’t hide our mistakes as we can’t learn from them this way.

8. We attack problems or make a plan of attack as they are identified.

  • People let small problems fester and eventually they snowball into insurmountable mountains which cannot be moved. This is a major factor that contributes to unhappy lives.
  • The solution is simple: the earlier a problem is identified the easier it will be to fix.
  • It’s easy to just “kick the can” down the road because confronting and diagnosing problems isn’t exactly a pleasant task. But it is worth the discomfort to know you are taking care of the problem early as opposed to waiting.
  • The allowed time frame for which we should tackle problems is a direct function with the gravity of the problem: if it’s very consequential, then we need an all-hands approach to fixing it ASAP. If it’s not very consequential, then we can move it down on the priority list.

9. We are rational decision makers.

Proper decision making is comprised of:

  1. Knowledge base (always being augmented)
  2. Fact finding
  3. Identify all potential solutions
  4. Assess pros and cons of each potential solution in order to pick the optimal solution.

10. We are doers, not talkers. We execute.

  • It is far more valuable for someone to be good at executing than to be good at coming up with ideas. Everybody has ideas, the question is: who can execute either their own ideas or others’ ideas.
  • Keep this in mind when having meetings.

11. Daily Discipline/The Grind

  • This is mostly what separates the superstars from the good or mediocre.

    Most of you know someone very talented but they didn’t achieve anything… Why? Because there was no discipline.

12. Think independently.

  • Don’t worry about what others are saying if it’s not the truth.